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IT SUPPORT AND OPERATIONS EXECUTIVE DIRECTOR

Postula
Job ID 107085 Jul. 22, 2020 Ciudad de México, México

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Thank you for your interest in Scotiabank!

Our group has a strong commitment to promoting a workplace where you feel supported by your supervisors, so that you ensure your success and also of each client.


Purpose

Leads and oversees the department of Infrastructure Core Operations in GTS Latam Infrastructure ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

The Infrastructure Core Operations Executive Director is accountable for the whole regional Latam Core Systems operations and support, Batch Engineering and automation and the Recovery processes and plans which includes Backup & Restore and Disaster Recovery Plans.


Accountabilities

Review all strategies and business cases, ensuring they can be implemented in the regional or local environment and are consistent with the operational and business strategy for that delivery channel. Support and provide project management functions for initiatives, as required and/or in support of, strategic projects and potential Mergers and Acquisitions.

Responsible for 1st & 2nd level production support for Core Systems for the Latam countries to ensure service level availability is maintained and the effective delivery of IT strategic initiatives and priorities ensuring they reflect the Bank’s values and objectives. The team is a key player for the Incident, Problem and Change Management processes, seeks to reduce the number of incidents, reduce the response time and the mean time to repair when an incident emerges, avoid repetition of incidents providing a root cause analysis and remediation plans and asses, validate, evaluate risks and approve changes related to Core Systems.

Centralized support for all Latam countries the pre-production environments (NPE) for Core Systems, looking for maximum efficiency in the use of available resources, and better availability of them for the development of projects and releases.


Education


  • Master’s degree and/or engineering degree.
  • Fluency in Spanish and English

Experience

  • Strong expertise (15+ years) within Systems Infrastructure is required.

  • Knowledge and experience of Core Systems Infrastructure, platforms, technologies and environments

  • Experience working in multi-cultural and multi country environments is required.

  • Strong experience working with vendors and 3rd parties is required.

  • Experience in budgets and financial planning management.





Skills:

  • Good Customer Aproach
  • Strategic Thinking
  • Establishment of Strategic Relationships
  • Strategic Influence
  • Communication
  • Focus on Results
  • Self-awareness and personal development

Development and guidance of talented employees



Ofrecemos un buen ambiente laboral, prestaciones superiores a las de ley, la oportunidad para realizar voluntariado y/o actividades de Responsabilidad Social. Scotiabank está considerado como el mejor grupo financiero para trabajar en México, con presencia internacional.

Agradecemos tu interés, sin embargo, únicamente las personas seleccionadas para entrevista serán contactadas.

**Scotiabank es una empresa incluyente, que respeta la diversidad y no hace ningún tipo de discriminación**

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  • Tecnología de la Información, Ciudad de México, Distrito Federal, MéxicoRemove