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*PRODUCTION SUPPORT ANALYST

Postula
Job ID 103590 Nov. 20, 2019 Ciudad de México, México

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¡Gracias por tu interés en Scotiabank!

Nuestro grupo tiene un fuerte compromiso en promover un lugar de trabajo en donde te sientas respaldado/a por tus supervisores/as, de forma tal que asegures tu éxito y el de cada cliente.

The incumbent is responsible for providing technical support to the efficient operation of Enterprise Information Management

The incumbent is required to:

1.Provide 24x7 support for EDW Production Operations

2.Secondary Page Support

3.Liaison with data source feed providers, IT&S, IBM SO, SW Technical Support as required to get their help in solving production incidents

4.SAS, BO, Cognos, Informatica, TWS Admin work (e.g. provide access, license management, troubleshoot issues)

5.Manage EDW Production Jobs, Manual intervention, exception processing, and re-running of data loads

6.Plog- Ticket Management (EDW Ticket Management, and MRO Infrastructure)

7.Execute ad-hoc jobs as per user request

8.Analyze issues, identify causes and apply fixes

9.Administer change management (i.e. promote code to production)

10.Perform health checks of servers, Space Management

11.Document updates (Abend log, Load document, monthly load schedules, operational manuals)

12.Provide support during Upgrades and Software Installations with IBM SO, some minor tools the EDW team may upgrade themselves

13.Support audit activities for EDW Production

14.Project Support activities, Support deployments into production

15.Interact with Business stakeholders regarding data load signoffs

16.Perform root cause investigation and analysis of production and incidents

17.Provides back up support to the Manager of Operations Management

18.Other production support related activities as directed by Scotiabank EDW Production Support

These duties may require after hour and weekend work and to be on call 24 hrs a day for emergency calls.



Knowledge and Skills

Must possess excellent technical, analytical, and problem-solving skills, be results oriented and closure driven to bring about change, capable of working alone or with a group of highly skilled staff.

A post graduate degree or equivalent in computer science, coupled with two to five years of experience in similar computer operations.

Be accessible on 24-hr. emergency basis 7 days a week.

Experienced in maintenance and operation of all critical support equipment




Ofrecemos un buen ambiente laboral, prestaciones superiores a las de ley, la oportunidad para realizar voluntariado y/o actividades de Responsabilidad Social. Scotiabank está considerado como el mejor grupo financiero para trabajar en México, con presencia internacional.

Agradecemos tu interés, sin embargo, únicamente las personas seleccionadas para entrevista serán contactadas.

**Scotiabank es una empresa incluyente, que respeta la diversidad y no hace ningún tipo de discriminación**

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  • Tecnología de la Información, Ciudad de México, Distrito Federal, MéxicoRemove